Sweden’s national theatre broke discrimination ban over wheelchair tickets
Sweden’s national theatre broke the discrimination ban when wheelchair places could not be booked online at a ticket release, the Discrimination Ombudsman has found.
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Tobias Holmberg and Emma Åstrand tried to book wheelchair tickets for a Dramaten production last year. The website told them to email customer service, which did not answer before the tickets sold out, SVT reported.
DO says inadequate accessibility occurs when a business fails to take reasonable measures that put a disabled person in a comparable position. Its guidance lists alternative ways to obtain tickets as one possible measure.
Dramaten has since changed its system. The theatre now says wheelchair places for its main and small stages can be bought directly online, while some smaller stages still require contact.
Holmberg said he will seek discrimination compensation. Dramaten can pay or have the amount decided in court.
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