Sweden begins first bank-accessibility inspections
Major banks’ websites and apps will be checked for barriers with serious consequences for consumers.
Sweden has begun its first inspections of banking services under the accessibility law, focusing on failures that can have major consequences for consumers.
The regulator says the review will target larger banks established in Sweden. It will begin with the banks’ own reports of shortcomings.
Inspectors may then examine whether websites and mobile applications are perceivable, operable, understandable and robust. Those principles cover whether customers can find, use and understand a digital service and whether it works reliably with assistive technology.
The supervision will run through 2026 and 2027. Names of banks covered by newly opened cases will be published on the authority’s website as the work proceeds.
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