Over-70 banking rule was age discrimination, DO says
Sweden’s Discrimination Ombudsman says a bank-services company discriminated against a man after he was blocked by a blanket over-70 rule. The company had first told him a credit check had failed, although none had been made.
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According to DO’s decision, the man tried to upgrade his subscription in summer 2025. Customer support later said his age meant he did not qualify for the required account credit.
NNAV Holding 2 AB, formerly Rocker AB, said the cutoff was a simple way to manage long-term credit risk. It also said over-70 customers could contact support and receive an individual assessment.
DO said the blanket rule had already disadvantaged the man, regardless of any later assessment. Elisabeth Scholander, a lawyer in DO’s legal unit, said every applicant is entitled to an individual assessment and that the company’s decision to stop using the rule showed it had not been necessary.
The company has until 22 September to respond to DO’s SEK 20,000 compensation demand. DO could then take the case to district court.
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